Stem Quality & Refund Policy

Effective date: 18 July 2026

1. Our freshness promise

Every stem leaving Appily twentyeight is quality-checked for hydration, bloom integrity, and packaging soundness. If your delivery falls short, review the eligibility criteria below.

2. When we will review a claim

• Wrong flower variety or stem count compared to your order confirmation.
• Shipment lost in transit or not delivered within the stated window.
• Stems arrive wilted, broken, or mouldy on arrival — notify us within 12 hours with photographs.

3. When claims are declined

• Normal petal drop or colour fading after delivery when stems were fresh at dispatch.
• Damage caused by improper vase care, direct sunlight, or delayed unpacking.
• Recipient unavailable during courier delivery attempts for perishable goods.

4. How to report an issue

Email blooms@appilytwentyeight.com or open a Track & Support ticket within 12 hours of delivery. Include your order number, a brief description, and clear photos of the stems and outer packaging.

5. Remedies

Approved claims may receive a replacement bouquet, store credit, or refund to the original payment method within 7–10 business days.